2016-04-14 12:54 美國亞馬遜 0 條評論

網友問:如何聯系美亞客服?商品出現破損,要咨詢下,請告訴我美亞客服聯系方式。

小編答:聯系美國亞馬遜的在線客服的方法十分簡單,找到入口即可。點這里直接進入,或者在任意商品頁面或者個人信息頁面的底部有“Let Us Help You”一欄。

看到最上面出現了中文客服的圖標了嗎?如下圖!這是美亞剛剛推出的新功能,建議英語不好的直接和中文客服溝通就行了,他們不是中國亞馬遜的,而是美國亞馬遜的中文客服,專門負責解決美亞直郵問題。

怎么聯系美亞客服?

如果你覺得中文客服不靠譜,還是希望老美來解決問題!沒問題,我們繼續往下走!

點擊剛剛那個頁面最下面的“Need More Help?”就會彈出二級菜單,隱藏的很深吧,美亞其實就是不想讓你馬上聯系他們呢,哈哈。

怎么聯系美亞客服?

進去之后,我們需要選擇求助類型,主要分為四大類:An order I placed 訂單問題、Fire and Kindle Fire和Kindle系列產品問題、Digital Services 數字內容求助、Something else 其他問題。

比如這里點擊“Something else”,會需要在“Tell us more about your issue”一欄選擇問題主題和詳情,之后會在第三欄“How would you like to contact us”最右邊出現“Chat”在線客服按鈕,點擊即可進入聊天頁面了。

找到了美亞客服之后,聊什么呢?

在海淘過程中遇到的一些常見的問題如下,和客服溝通或者發郵件時,也許你也用得到,果斷收藏下吧。

取消訂單
How to cancel order
Hi, myorder number is 訂單號I don't need all the goods of this order. Please help me tocancel this order. Thank you.

催促發貨
Ihave placed an order with No.(訂單號) on (訂單日期), and received order confirmation e-mail in the same day. But thestatus still shows 'in process' today. I kindly ask if you might accelerate thespeed of processing. Thanks!

變更收貨地址
Excuse me,my order number is 訂單號. My original address is: 舊的地址, Could I change my new address to 新的地址. Thank you.
Best regards!

退貨
Excuseme, my order number is (訂單號). I have received the parcel. But now I don't need these goods. MayI return goods? Please provide return label number to me? Thanks you.
Bestregards!

買完就漲價了,退還差價
Hi,I have made a purchase on 日期.And I have bought 商品名稱 at the price of 價格,but now the newest priceis 價格,I have not receive the item yet,I wonder if could have a price match and refund. Thank you!

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